Electronic Payment Specialist

The role of Electronic Payment Specialist with Agora Publishing Services Ireland (APSI) is an important role that requires excellent knowledge of excel and the ability to competently research and problem solve.

Essential duties and responsibilities include, but are not limited to:

  • Researching data and transaction processing issues for our clients
  • Report generation and analysis of payment response rates and programs via multiple data sources to better understand trends, issues and growth opportunities
  • Monitoring transaction audits out of our CRM system and dashboards
  • Addressing chargeback cases and returned & bad checks
  • Expand technical and business knowledge through individual research and on-the-job training
  • Document and maintain business and functional requirements
  • Implement and manage projects from start to finish
  • Liaison with support teams on payment issues and projects
  • Partner with clients on ad-hoc projects to help them grow their businesses

The ideal candidate should possess the following:

  • Bachelor’s degree or certification in Business, Finance, Marketing or related field
  • Strong proficiency with Excel and experience with other Microsoft packages
  • Minimum of 1-2 years of experience preferred
  • Excellent research, planning, and problem-solving capabilities
  • Strong track record of delivering accurate and on-time projects
  • Quality oral and written communication skills, with a solid customer focus
  • Ability to set priorities and handle multiple tasks and projects in a fast-paced environment
  • Methodical, detail-oriented, self-starter, organized and resourceful
  • Confidence, with the ability to communicate effectively both verbally and in writing to all levels of staff and management, as well as vendors and clients
  • Dedication to the team and its fellow members

 

The Electronic Payments Processing team is a busy and dynamic team. If these traits describe you, and you have the talents to help us shape this team, then please apply. We offer you a professional, yet casual, environment with the chance to grow within the department and company. And we assure you an extraordinary opportunity awaits you.

Applications to sjordan@agorapublishing.ie

 

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